Privacy Policy
This is a plain‑language summary of how Towmi handles your data, aligned with the Nigeria Data Protection Act (NDPA). It should be reviewed by counsel before publishing.
Introduction
This Privacy Policy explains how Towmi collects, uses and protects your information when you use the Towmi and Towmi Driver apps and business.towmi.app. By using Towmi, you agree to this Policy.
Information we collect
- Account details, name, phone number, email.
- Booking details, pickup & destination, service and vehicle info.
- Payment details, processed securely via our payment partner (we don’t store full card numbers).
- Device & location data, device type and real‑time location, used to match and track jobs.
- Driver verification, documents drivers submit for approval.
How we use your information
- To match bookings, dispatch drivers and enable live tracking.
- To process payments and issue receipts.
- To verify drivers and secure trips (e.g. Pickup OTP).
- To provide support and improve the service.
Location & tracking
With your permission, we use location to show nearby drivers, calculate fares and let you track your job in real time. You can control location access in your device settings; some features won’t work without it.
Your rights (NDPA)
You can request access to, correction of, or deletion of your personal data, and withdraw consent where processing relies on it. To exercise these rights, contact us at hello@towmi.app.
Security & retention
We use reasonable technical and organisational measures to protect your data and retain it only as long as needed to provide the service and meet legal obligations.
Contact
Questions about this Policy or your data? Email hello@towmi.app or call +234 803 998 9996.
Questions about your data or these terms?
We’re happy to help, reach us on WhatsApp or by email.