How can we help?
Answers about booking, pricing, payments and safety | plus our policies.
Getting started
What Towmi is and where it works.
What is Towmi?
Towmi is an on‑demand app for roadside logistics in Nigeria. Book a service, nearby verified drivers bid, you pick one, and you track the whole thing live, no phone calls, no roadside haggling.
Which services can I book?
- Car Towing, flat‑bed & hook‑up (Lagos).
- Vehicle Haulage, move vehicles & containers (nationwide).
- Ambulance, coming soon, rolling out shortly after launch.
Where is Towmi available?
Car towing launches in Lagos State; vehicle haulage is available nationwide. Ambulance is coming soon (Lagos first). We’re expanding, join the launch list for updates.
Which app do I need?
Customers book with the Towmi app. Drivers use the Towmi Driver app. Fleets and corporate accounts manage everything at business.towmi.app (opens at launch).
Booking & pricing
How a booking works and how the price is set.
How does the booking process work?
- Enter pickup & destination and choose a service.
- Nearby drivers send bids, compare price and rating.
- Accept a driver and pay a small deposit.
- Share your Pickup OTP to start the job.
- Track to completion, pay the balance, and rate.
How is the price decided?
Through transparent bidding, drivers quote a price and you choose. There’s no hidden surge; you see and agree the fare before anyone moves.
What is the deposit?
A percentage of the agreed fare, paid to confirm your driver. The balance is paid when the job is completed.
Can I cancel a booking?
Yes, cancellation terms (and any refund of your deposit) depend on the service and timing, and are shown in the app before you confirm.
Payments
Ways to pay and how your money is handled.
How can I pay?
Pay from your in‑app wallet, by card / bank transfer, or with cash where available. Card payments are processed securely by Paystack.
Can my company pay monthly?
Yes, corporate accounts book on a monthly credit line with consolidated invoicing. These are set up with our team; reach out to apply.
Safety & tracking
How we keep every trip verified.
What is the Pickup OTP?
A one‑time code shown in your app. You share it with the driver so that only the right driver can start the right job, safety built into every trip.
Are drivers verified?
Yes. Drivers are document‑verified before they can accept jobs, and you can see their rating on every bid.
Can I track my job live?
Yes, follow your driver on the map with live ETAs from dispatch to completion.
Talk to a real person.
Our team replies fast on WhatsApp, or drop us an email, happy to help before and after launch.