Frequently Asked Questions

Towmi is Nigeria’s on-demand app that connects drivers with customers for Vehicle Haulage, Car Towing, and Ambulance services. It helps you receive jobs, manage bookings, and grow your earnings — all from your mobile device.

Towmi allows you to operate in:

• Vehicle Haulage: Nationwide across Nigeria
• Car Towing: Lagos State
• Ambulance Services: Lagos State

• Receive booking alerts instantly with full customer info.
• Accept, negotiate, or reject the offer.
• Once accepted, customer pays a deposit to secure booking.
• Arrive at pickup location and verify Pickup OTP.
• Begin the trip after OTP verification.
• Upon completion, confirm Final Payment from customer.
• Verify Delivery OTP to successfully complete and close the job.

Towmi uses a secure **two-stage payment system**:

• Deposit Payment: Customers pay a deposit to secure the booking.
• Booking Start: You must arrive at the pickup point at the scheduled time, and verify the Pickup OTP before starting.
• Final Payment: Once service is completed, customer pays the balance.
• Delivery OTP: You verify the Delivery OTP to confirm full payment and complete the booking officially.

Your full payment (deposit + final payment) is processed and paid into your registered bank account within 2 business days after successful completion and verification of the delivery OTP.

Always verify payments before completing the job. If there’s any payment dispute, immediately report the issue via Towmi Support for investigation.

Invite friends or businesses to join Towmi using your referral code. You earn bonus rewards when your referred drivers complete their first jobs successfully.

Occasionally, Towmi offers voucher bonuses or incentives based on promotions, performance, or loyalty. You will be notified in-app when vouchers are available.

Yes. Repeated violations such as fraud, dishonesty, late arrivals, or poor service can result in temporary or permanent suspension.

Frequent cancellations negatively affect your driver rating and may limit your access to new jobs.

Yes. You can easily update your vehicle documents, insurance, and other details directly in your Towmi Driver App profile.

You can reach us anytime via the in-app support chat or by emailing support@towmi.app.

Use the in-app Help Center or contact support directly if you experience any issues or need assistance.