Frequently Asked Questions

Towmi is a mobile app platform that connects drivers with customers for Vehicle Haulage, Car Towing, and Ambulance services.

• Vehicle Haulage: Across Nigeria.
• Car Towing: Lagos State.
• Ambulance Services: Lagos State.

• Receive booking alerts with customer details.
• Accept, counter, or reject offers.
• Obtain a Pickup OTP to begin the service.
• Complete the service and obtain a Delivery OTP to finalize the process.

Payments are processed within two working days after completing a service and submitting a payment request.

Prices are initially calculated by the system. However, you can negotiate with customers before accepting a booking.

Contact Towmi support immediately for assistance.

Yes, Towmi reserves the right to suspend accounts for violations, such as fraudulent behavior or failure to deliver satisfactory service.

Frequent cancellations may impact your driver rating and could result in suspension.

Yes, you can update vehicle information via the App. Ensure all documents are current and accurate.

You can reach us via the App or email support@towmi.app.

Contact our technical support team through the App or email.