1. Introduction
This Privacy Policy describes how Towmi collects, uses, and protects the personal and business information of companies, fleet owners, and partners using the Towmi Business platform "Towmi Business". By accessing or using Towmi Business, you agree to this Policy.
2. Information We Collect
Towmi collects the following information from business partners:
- Business Information: Company name, registration number, tax ID, office address, bank account details.
- Contact Information: Names, phone numbers, and email addresses of authorized business contacts.
- Fleet & Driver Information: Vehicle registrations, insurance documents, licenses, and assigned drivers.
- Service Data: Booking history, transaction records, routes, payment settlements, and performance metrics.
- Device & Platform Usage: IP addresses, login details, device types, and business portal usage activity.
3. How We Use Your Information
- To verify business registration and onboard your fleet onto Towmi Business.
- To match your drivers and vehicles with customer bookings.
- To process payments, payouts, commissions, and taxes.
- To monitor service quality, performance, and resolve customer or partner disputes.
- To communicate updates, business reports, and important platform notifications.
4. Sharing Your Information
Towmi may share your information with:
- Customers: Only necessary driver and vehicle information is shared for active bookings.
- Payment Processors: To manage secure transactions and disbursements.
- Regulatory Authorities: As required by law for tax, compliance, or safety audits.
- Towmi Support Team: For operational assistance, dispute resolution, or investigations.
5. Data Security
Towmi implements strong technical, administrative, and physical safeguards to protect your business data. However, no system can guarantee complete security, and partners are encouraged to safeguard their own login credentials and sensitive business information.
6. Data Retention
Towmi retains business information for as long as necessary to fulfill contractual obligations, meet regulatory requirements, and manage platform operations.
7. Your Rights
- Access: You may request access to review your stored business data.
- Correction: You may request corrections or updates to inaccurate business records.
- Deletion: You may request account deletion in accordance with platform closure processes.
- Restriction: You may request to limit certain types of non-essential marketing or data processing activities.
8. Contact Us
For privacy-related inquiries, contact Towmi Business Support at support@towmi.app.
